Compatible Systems & Devices
Legends of Learning runs on the following computers and devices:
Nearly all laptops and desktops running Windows or Mac OS
Most standard browsers (including Microsoft Edge, but not Internet Explorer). Chrome is the preferred browser for best experience. Awakening and Math Basecamp are NOT compatible on Safari.
Chromebooks - minimum 4GB RAM, with an Intel Celeron or Core processor.
iPad compatibility:
Learning Universe is compatible on the iPad 6th Gen (Released in 2018) or newer or iPad Pro.
Math Basecamp and Awakening are compatible via the Awakening app. To access Math Basecamp or Awakening on an iPad, students must have the app downloaded onto their device from iOS App Store.
For more information on iPad compatibility click here.
To ensure access to all features, it is recommended to use only the mentioned officially supported devices.
Non-compatible Systems & Devices
Legends of Learning is not compatible with the following devices (non-exhaustive list):
Chromebooks using MediaTek (or other) processors that are not Intel Celeron or Core processors.
Legends of Learning Awakening and Math Basecamp are NOT compatible on Safari.
Android Tablets (unless the app is downloaded)
Android Devices (unless the app is downloaded)
Kindle
Kindle Fire
iPhones (unless the app is downloaded)
iPad Air 2 and below (includes iPad 1, 2, 3,4, Air, and mini)
Any device with less than 2GB of internal memory (RAM)
Amazon Fire tablets and Kindle Fire devices do not fully support Legends of Learning due to their use of a modified version of the Android operating system, which can lead to issues with app functionality, including the Adventure Pass subscription and associated features.
Troubleshooting Device Limitations
If students encounter issues loading Legends of Learning due to device limitations, consider the following troubleshooting steps:
Device and Browser Troubleshooting:
Restart the device.
Close unnecessary apps or browser tabs.
Update the browser to the latest version.
Enable hardware acceleration in the browser settings.
Clear the browser cache and cookies.
Ensure that Legends of Learning domains are whitelisted in any network filters.
Verify that the internet connection meets the platform's speed requirements.
Legacy Assignment Experience:
Convert only the affected students to the legacy assignment experience, which uses a lighter version of the platform requiring less device memory. Note that Awakening may still be inaccessible on very limited devices.
If multiple students are likely to face issues, consider converting the entire class to the legacy assignment experience as a preventative measure.
NOTE: You will need to reach out to support@legendsoflearning.com to request the legacy experience for students.
When requesting assistance from our Help Desk, it helps us to know what system you're using. Here's how to find this information for various platforms, browsers, and devices:
PC (Windows) desktop or laptop
Right-click on the "Start" button at the lower left corner of the desktop.
Choose the "System" option.
Note the version of Windows, the processor name, and installed memory (RAM).
Apple Mac desktop or laptop
Click the Apple icon at the top left corner of the desktop
Choose "About this Mac."
Note the OS version, computer model name, processor, and memory
Chrome browser
Click the three-dot icon at the top right corner of the browser window.
Choose "Settings."
Choose "About Chrome" from the options on the left.
Note the version number.
Internet Explorer browser: Not supported - is not compatible with Unity-based games
Microsoft Edge browser
Click the three-dot icon at the top right corner of the browser window.
Choose "Settings."
Scroll down to the "About" section toward the bottom.
Note the version number.
Firefox browser
Click the three-line icon at the top right corner of the browser window.
Click the question-mark icon at the bottom of the menu that opens.
Choose "About Firefox."
Note the version number.
Safari browser
NOTE: Awakening and Math Basecamp is NOT compatible on Safari For users encountering issues with Safari, consider switching to Chrome or Microsoft Edge for optimal performance. Additionally, ensure that the Legends of Learning Awakening app is downloaded for iPad users to access Math Basecamp and Awakening.
From the Safari menu, choose "Safari / About Safari."
Note the version number.
Chromebook
In the Chrome browser window, enter chrome://system.
Note the version of Chrome, the CPU, and "meminfo."
iPad
Open Settings / General / About.
Note the version.
You can also find the model ID (also in the General / About menu). Entering this ID in a Google search will produce the model name. For more information, go to https://support.apple.com/en-us/HT201471
