Troubleshooting Tips

Help with loading and freezing issues

Jessica Moyer avatar
Written by Jessica Moyer
Updated over a week ago

Teachers occasionally report problems such as games failing to load, freezing during play, crashing and reloading, or site access.

If you’re experiencing any of these issues, here are some steps you can take to solve them:

Restart the Device

We recommend you or your students try a force restart. Have students shut down their devices completely by holding down the Power button until the device shuts down, then press the Power button again to reboot the device.

Check Your Browser

Make sure you and your students are using either Chrome, Firefox, Edge, or Safari. Check that the browser is fully up to date. We cannot guarantee that any other browsers will be sufficient for playing our games.
Check Your Device

If you or your students are using a Chromebook, check that the specific Chromebook model has at least 4GB RAM, with an Intel Celeron or Core processor. Chromebooks using MediaTek (or other) processors that are not Intel Celeron or Core processors are not compatible.

If you or your students are using an iPad, make sure you the model is an iPad 6th Gen (Released in 2018) or newer. Our games tend to be incompatible with older iPads, smaller tablets, or smartphones. 

  • Math Basecamp and Awakening are iPad-compatible via the Legends of Learning: Awakening app! To access Math Basecamp or Awakening on an iPad, students must have the app downloaded onto their device from the iOS App Store. See this article for additional information on iPad compatibility.

  • For iPad users (iOS 16 and older): WebGL 2.0 Should be turned off: Most iPads will have WebGL 2.0 on by default and this will likely hinder game performance. How to turn WebGL 2.0 off:

  • Settings -> Safari -> Advanced -> Experimental Features -> Scroll down and turn off "WebGL 2.0"

NOTE: Not all games are iPad-compatible. Please ensure that students are playing games that are iPad-compatible.

Check out this article for a list of compatible devices.
Not sure which version you have? The Hall of Knowledge has an article on how to check.
 Still Having Issues?

  1. Ensure that students are going to directly and not clicking a link that shows in their browser history.

  2. Close all background apps and excess browser tabs.

  3. Ensure your browser is up to date. No matter which browser you’re using, here’s a handy guide.

  4. Clear your browser’s cache. Here’s another handy guide.

  5. Test your Internet speed here. If your download speed is less than 10 Mbps, your network connection is likely too slow to run games.

  6. For WebGL errors that pop up, check your Chrome settings to ensure hardware acceleration is turned on. Here's info on how to check:

7. Make sure the LoL site is whitelisted on your school’s network. Read this Hall of Knowledge article for information on whitelisting.

If you’ve taken all these steps and are still having trouble, you can summon the LoL heroes at

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